European Quality Framework for long-term care services: Principles and guidelines for the wellbeing and dignity of older people in need of care and assistance

Short description:

This publication was developed in the framework of the WeDO project by the European Partnership for the Wellbeing and Dignity of Older people.

WeDO is a European project (2010-2012) co-financed by the European Commission. It was led by a steering group composed of 18 partners from 12 European Union (EU) Member States interested in working together to improve the quality of life of older people in need of care and assistance. 

Type of publication:

Good practises

Date of publication:

11/14/2012

Author(s):

WeDO For the Wellbeing and Dignity of Older People

Publishing organization:

WeDO For the Wellbeing and Dignity of Older People

Language:

English

Long description:

The project’s aim was to set up a lasting and open European partnership of European, national and regional/local stakeholders committed to improving the quality of services for older people in need of care and assistance and to fight elder abuse. The project ended in December 2012 with the launch of this European Quality Framework for long-term care services. 

Content

  • Why a European quality framework for long-term care services? 7
  • How can the European quality framework for long-term care be useful for you? 8
  • Our analysis 8
  • Our vision 9
    • Respectful of human rights and dignity 11
    • Person-centred 12
    • Preventive and rehabilitative 13
    • Available 14
    • Accessible 15
    • Affordable 16
    • Comprehensive 17
    • Continuous 18
    • Outcome oriented and evidence based 19
    • Transparent 20
    • Gender and culture sensitive 21
    • Preventing and fighting elder abuse and neglect 22
    • Empowering older people in need of care and create opportunities for participation 23
    • Ensuring good working conditions and working environment and invest in human capital 24
    • Developing adequate physical infrastructure 25
    • Developing a partnership approach 26
    • Developing a system of good governance 27
    • Developing adequate communication and awareness-raising 28
    • Recommendations for policy makers 29
    • Recommendations for service providers 30
    • Recommendations for professional carers 30
    • Recommendations for older people and families and informal carers’ organisations: 30
    • A general example 31
    • Example of an internal management quality tool 31
    • Example of an external quality control tool 31
    • Example of labelling tool 31
    • The partnership approach and the ‘continuous improvement cycle’ 32
    • The methodology 33
  • Examples of participatory approaches 35
  • Why to get involved? 37
  • How to get involved? 37
  • Examples of good practices 38
  • Useful resources and interesting links 44
  • List of partners 45

Copyright information:

import from Sensage project